Frequently Asked Questions (FAQs)
Welcome to the Voisine Cards FAQ section! Here, you’ll find answers to the most common questions about our products, services, and policies. If you don’t see your question answered below, please contact us at Voisinecards@mail.com or +1 (425) 343-4545.
General Questions
1. What does Voisine Cards sell?
We specialize in trading cards, including sports cards, trading card games (e.g., Pokémon, Magic: The Gathering, Yu-Gi-Oh!), and collectible cards. We also offer accessories like sleeves, binders, and storage solutions.
2. Where is Voisine Cards located?
Our physical store is located at:
880 Stonewall St
New Braunfels, TX 78130
United States
3. What are your business hours?
We are open Monday to Friday from 9:00 AM to 5:00 PM (CST). We are closed on weekends and major holidays.
Ordering and Payment
4. How do I place an order?
To place an order, visit our website, browse our collection, add items to your cart, and proceed to checkout. You’ll need to provide your shipping and payment details.
5. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover) and PayPal.
6. Can I cancel or change my order?
You may cancel or change your order within 24 hours of placing it. After 24 hours, your order will be in processing and cannot be canceled or modified.
Shipping and Delivery
7. Do you offer free shipping?
Yes! We offer free shipping on all orders within the United States using FedEx Express.
8. How long does shipping take?
Orders are processed within 3 business days and shipped via FedEx Express, with delivery in 3 to 5 business days.
9. Do you ship internationally?
Currently, we only ship within the United States. For international shipping inquiries, please contact us at Voisinecards@mail.com.
Returns and Refunds
10. What is your return policy?
We accept returns within 14 days of delivery for defective, damaged, or incorrect items. The product must be in its original condition. For full details, see our Return and Refund Policy.
11. How do I initiate a return?
Contact us at Voisinecards@mail.com or +1 (425) 343-4545 to request a return authorization. Once approved, ship the item back to us with the provided return label.
12. How long does it take to process a refund?
Refunds are processed within 7-10 business days after we receive and inspect the returned item.
Pre-Sales
13. What is a pre-sale?
A pre-sale allows you to purchase upcoming or highly anticipated products before their official release date.
14. When will my pre-order ship?
Pre-orders are shipped on or after the release date. You’ll receive a tracking number once your order is on its way.
15. Can I cancel a pre-order?
Yes, you can cancel a pre-order up to 7 days before the release date. After that, cancellations are not allowed.
Product Information
16. Are your products authentic?
Yes, all our products are 100% authentic and carefully inspected before sale.
17. Do you sell graded cards?
Yes, we offer a selection of professionally graded trading cards. Look for the “Graded” category on our website.
18. What if an item is out of stock?
If an item is out of stock, you can sign up for email notifications to be alerted when it’s back in stock.
Account and Website
19. How do I create an account?
Click “Sign Up” on our website and follow the prompts to create an account.
20. I forgot my password. What should I do?
Click “Forgot Password” on the login page, and we’ll send you instructions to reset it.
21. Is your website secure?
Yes, our website uses SSL encryption to protect your personal and payment information.
Contact and Support
22. How can I contact Voisine Cards?
You can reach us via:
Email: Voisinecards@mail.com
Phone: +1 (425) 343-4545
Address: 880 Stonewall St, New Braunfels, TX 78130, United States
23. Do you offer wholesale or bulk orders?
Yes! Contact us at Voisinecards@mail.com for wholesale or bulk order inquiries.
24. Can I leave feedback or a review?
Absolutely! We value your feedback. You can leave a review on our website or contact us directly.